Results of the “QUALITY” survey

Two evaluation sheets are systematically asked for each moving. One of them is about support terms from the departure and the other is about the arrival, which will be focused on the unloading terms. With a 90 percentage of responses, we have consolidated the results of the three former years.

 

Quality Report – DEMINTER INT’L – Origin agent

Communication with Deminter

prior move

Quality of packing up operation

Packing crew attitude / looks

10%

11%

16%

GOOD

GOOD

GOOD

89%

89%

83%

Excellent

Excellent

Excellent

Good

Good

Good

Excellent

Excellent

Excellent

Average

Average

Average

Poor

Poor

Poor

Quality Report – DEMINTER INT’L – Destination agent

Communication at destination

Quality of unpacking operations

Packing crew attitude / looks

18%

25%

13%

GOOD

GOOD

GOOD

80%

75%

87%

Excellent

Excellent

Excellent

Good

Good

Good

Excellent

Excellent

Excellent

Average

Average

Average

Poor

Poor

Poor